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If you need to contact us about a specific issue, please call us at 855-342-6567 Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST or complete this form.
Payment Options
At Phoenix Financial, we pride ourselves on making payments easy, secure and private regardless of how you pay. You can rest assured that your accounts and personal information are safe with us.
Mail In Payment
Phoenix Financial Services
PO Box 361450
Indianapolis, IN 46236
Phone Payment
To speak with an account manager please call 855-342-6567 Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST.
If you're not sure how to move forward, please give us a call 855-342-6567 and let our experienced team help resolve your accounts so you can move forward. We will provide you with the right tools and access to experienced staff members to close the door on debt so you have the fresh start you need.
All communication is from a debt collection agency and is an attempt to collect a debt and any information obtained will be used for that purpose.
Please Note:
The following applies to individuals from states outlined below.
California Residents
The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest; or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgement. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP.Nonprofit credit counseling services may be available in the area.
Colorado Residents
This communication is from a debt collection agency. This is an attempt to collect a debt and any information obtained will be used for that purpose.
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, visit www.COAG.gov/car.
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency form taking any other action authorized by law to collect the debt.
Local Office: Colorado Manager, Inc. BUILDING B 80 Garden Center STE 3 Broomfield, CO 80020 (303) 920-4763
Connecticut Residents
This collection agency is licensed in Connecticut, NMLS Number: 1163027
Maine Residents
Our office hours are Mon-Thur 9am-9pm EST and Fri 9am-5pm EST. Our company street address is 8902 Otis Ave, Suite 103A, Indianapolis, IN 46216.
Massachusetts Residents
Office Address: 8902 Otis Ave, Suite 103A, Indianapolis, IN 46216. Phone 855-342-6567
Please send payments and correspondence to PO Box 361450, Indianapolis, IN 46236.
NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARdING YOUR DEBT MAY NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT ANY SUCH ORAL REQUEST WOULD BE VALID FOR TEN (10) DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITH IN SEVEN (7) DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents
This collection agency is licensed by the Minnesota Department of Commerce: 8902 Otis Avenue Suite 103A Indianapolis, IN 46216
New York City Residents
NYC Department of Consumer Affairs License # 2011030-DCA.
North Carolina Residents
North Carolina Permit Number 112237: 8902 Otis Avenue Suite 103A Indianapolis, IN 46216
Tennessee Residents
PLEASE SEND CORRESPONDENCE TO: PO Box 361450; Indianapolis, IN 46236
This collection agency is licensed by the Collection Service Board of The Department of Commerce and Insurance.
Wisconsin Residents
This collection agency is licensed by the Division of Banking in the Wisconsin Department of Financial Institutions, www.wdfi.org.